Privacy Policy
Donut Agencies (Pvt) Ltd (“Company”, “we”, “our”, or “us”) is committed to protecting the privacy and security of our customers, website visitors, business partners, and stakeholders. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, communicate with us, or use our services. By accessing our website or engaging with our services, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
Personal Information
- Full name
- Email address
- Phone number
- Company name
- Job title
- Billing and delivery addresses
- Any information submitted through contact forms or inquiries
Business Information
- Purchase orders
- Quotations and requests
- Transaction history
- Customer account information
Technical Information
- IP address
- Browser type and version
- Device information
- Operating system
- Website usage data
- Cookies and similar tracking technologies
2. How We Use Your Information
We may use collected information to:
- Provide and manage our products and services
- Process inquiries, orders, and transactions
- Respond to customer service requests
- Improve our website, services, and customer experience
- Send quotations, invoices, and order updates
- Conduct internal business operations and analytics
- Comply with legal and regulatory obligations
- Prevent fraud, unauthorized access, or misuse of our services
- Send marketing communications where permitted by law
3. Sharing of Information
We do not sell or rent personal information to third parties.
We may share information with:
- Service providers and business partners who assist our operations
- Payment processors and financial institutions
- Logistics and delivery partners
- Government authorities, regulators, or law enforcement when legally required
- Professional advisors including auditors, lawyers, and consultants
All third parties receiving information are expected to maintain appropriate confidentiality and security measures.
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Enhance website functionality
- Remember user preferences
- Analyze website traffic and performance
- Improve user experience
Users may choose to disable cookies through their browser settings; however, some website features may not function properly.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, alteration, or destruction. While we strive to protect your information, no internet transmission or electronic storage system can be guaranteed as completely secure.
6. Data Retention
We retain personal and business information only for as long as necessary to:
- Fullfil the purposes outlined in this Privacy Policy
- Maintain business records
- Comply with legal, accounting, and regulatory requirements
- Resolve disputes and enforce agreements
7. Your Rights
Subject to applicable laws, you may have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of personal information
- Object to certain processing activities
- Withdraw consent where processing is based on consent
- Request information regarding how your data is used.
To exercise these rights, please contact us using the details provided below.
8. Third-Party Websites
Our website may contain links to external websites operated by third parties. We are not responsible for the privacy practices, content, or security of such websites. We encourage users to review the privacy policies of those websites before providing any personal information.
9. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take appropriate steps to remove it.
10. International Data Transfers
Where necessary, information may be transferred and processed in countries outside Sri Lanka. We will take reasonable measures to ensure that such transfers comply with applicable data protection requirements.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in legal requirements, business operations, or technological developments. Any updates will be posted on this page with a revised effective date.
12. Contact Us
For questions, requests, or concerns regarding this Privacy Policy or our data handling practices, please contact:
Donut Agencies (Pvt) Ltd
Address: No.56/2/1, Old Road, Pannipitiya, Sri Lanka.
Phone: 0117313132
Email: info@donutagencies.com
Website: donutagencies.com